Writer NUR AMIRAH ROSLI E-mail
Date 2019-07-31 Hits 2107
Attached file IMG-20190806-WA0011.jpg
Title
Booking through trip.com
Hi there..
I just want to seek for your help if you can.
I have book two troom through trip.com, booking no: 99677201741 and 9935206860 on 26th june 2019. Initially the booking is for 4 nights stay (5th to 9th nov)
But then, i extended the stays for another night for only one room.However untill today, only the room that is not extended is confirmed and the other is still in processing. I already contacted trip.com and they said that your guesthouse already stop business with them. They only advised me to just cancel the booking which i dont want to coz i really need the room. I also have made full payment for both room.
Hope you can help me on this coz trip.com was not so helpful.

Hi..
Sorry..the reservation number is 9967720174. I wrongly type the number.

Thank you.
[Answer]
Dear guests,

We can just find one reservation under the number 9935206860 which is from 5th Nov to 9th Nov.

There is no any reservation under the number 9967720174 by our system.

Please provide us the photo of reservation with the number 9967720174.

Or you may also provide the full name which you reserve the rooms, we will help to check once again.

Thank you.

Best Regards,

MOM HOUSE
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